Your Frequently Asked Questions

If you would like to track the status of your order, please use our order tracker. The order tracker also contains the most suitable contact details, order info and Help depending on your current order status.

Usually, the first issue will be sent to you within four to eight weeks after your order is placed. The length of time depends on the frequency of the magazine (i.e. weekly, monthly, quarterly) and when the next issue is scheduled. If after eight weeks you still haven't received your magazine, we would advise contacting the publisher.

To do this we recommend entering your order details into our Order Tracker, then clicking ‘I would like to contact someone about my subscription’. This will provide you with the most appropriate contact details, along with information that will help the publisher to identify your order.

You can also find publisher contact details on your confirmation email, (in the Delivery Information section), inside your magazine, and also on the covering letters you'll receive each month with the magazine. Alternatively, you can find the publisher's contact details using the A-Z search function in the 'How do I contact the publisher?' question above.

Once you've placed your order you will receive an order confirmation via email from magazine.co.uk, usually within a few minutes (do check your Junk folder if you don't receive an email from 'no-reply@magazine.co.uk' within 24 hours). You will then typically receive another email/letter directly from the publisher within four weeks of placing your order confirming when your first issue will be delivered. You will typically receive your first issue within four to eight weeks of your order being placed.

Please note that delivery time varies depending on the frequency of the magazine (i.e. weekly, monthly, quarterly). For weekly publications please allow two to four weeks for your first issue to arrive. For monthly publications allow four to six weeks (some publishers, such as Time and National Geographic, have longer lead times which means your delivery could take longer too). Finally, for bi-monthly publications please allow six to eight weeks for your first delivery. Any free gift offered with your subscription will be dispatched and sent separately and will not arrive with the first issue of your subscription.

To find out your specific start issue, or if you have other questions about your order, please enter your order details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

Yes. Simply tick the 'This is a gift' option when adding your chosen magazine to the basket. 

You can also choose from a variety of designs in our FREE Gift Card Creator to print or email a personalised message to send to the recipient of your gift subscription.

Once you've placed your order you will receive a confirmation email from magazine.co.uk, usually within a few minutes (do check your Junk folder for 'no-reply@magazine.co.uk' if you don't receive this email within 24 hours). You will typically then receive another email/letter directly from the publisher within four weeks confirming the order and telling you when you will receive your first issue.

To find out the current status of your order, and the most appropriate contact details if you have a question, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

Your subscription will start with the next available issue after the publisher has processed your order.

To find out your specific start issue, or if you have other questions about your order, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’. This will provide you with the most appropriate contact details, along with information to help the publisher identify your order quickly.

• Select the magazine subscription you want (non-Direct Debit subscription offers only).
• Enter your contact details for the subscription
• Enter the discount code in the promotional code box at the top of the payment page
• Confirm your payment details then the discount will appear in the checkout page
• See full Terms & Conditions here.

We do not currently take orders by telephone sadly. Please place your order online through the magazine.co.uk site.

We don't sell single copies at magazine.co.uk, however, digital single issues can be purchased via our sister site pocketmags.com With 1000s of magazine titles, we have the largest selection of niche digital magazines in the world. If you are unable to find what you are looking for, please contact the publisher directly for assistance.

All magazines are sent directly from the publisher's mailing house (not from magazine.co.uk).

We do offer overseas delivery (Excluding Europe) on some magazines featured on magazine.co.uk, but not all. Where we offer them, you will find prices listed in the International Delivery offers category.

Delivery is FREE on all subscriptions. 

Please note that delivery charges do apply to physical gift card purchases.

Once an order is placed these are supplied to the publisher or their subscription bureau who looks after the fulfilment and delivery of your subscription. They add you to the subscriber list for the first issue to be published after your order is processed, and handle the subscription from that point onwards. Typically this means that for a weekly or monthly title, you will receive your first issue within 2 to 6 weeks. Thereafter you will receive new issues as they are released for the duration of your subscription, and usually before they are available in the shops.

If you're ever concerned about a delivery you can contact the publisher. You will find their contact details on your confirmation email (in the Delivery Information section), using our Order Tracker, inside your magazine, or with the details received each month with the magazine.  Alternatively, you can find the publisher's contact details using the A-Z search function above.    

To find out the current status of your order, and the most appropriate contact details if you have a question, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

Usually the first issue will be sent to you within four to eight weeks after your order is placed. The length of time depends on the frequency of the magazine (i.e. weekly, monthly, quarterly) and when the next issue is scheduled. If after eight weeks you still haven't received your magazine, we would advise contacting the publisher.

To do this we recommend entering your order details into our Order Tracker, then clicking ‘I would like to contact someone about my subscription’. This will provide you with the most appropriate contact details, along with information that will help the publisher to identify your order.

You can also find publisher contact details on your confirmation email, (in the Delivery Information section), inside your magazine, and also on the covering letters you'll receive each month with the magazine. Alternatively, you can find the publisher's contact details using the A-Z search function in the 'How do I contact the publisher?' question above.

At magazine.co.uk, payment options depend on your chosen offer. You can pay using Direct Debit, PayPal, debit and credit cards (including American Express), gift cards, Apple Pay, and Google Pay.

Some magazines may not support all payment methods, as this is determined by the publisher.

Each offer will specify whether it is available via Direct Debit (which renews automatically) or as a one-off payment using card options (e.g., Debit or Credit Card, Apple Pay, Google Pay, Gift Cards). Direct Debit-specific offers cannot be purchased with a card.

A direct debit is a secure and continuous payment method arranged between your bank and the relevant publisher so that a payment can be collected on a specific date. The money is then automatically transferred on the agreed date. A Direct Debit can be cancelled ahead of the next payment to prevent further renewals. We recommend doing this directly with the publisher.

For purchases through magazine.co.uk - a Direct Debit is a renewing payment that comes directly from your bank, a debit / credit card purchase is a one off purchase using your specific card details. 

Each offer will specify whether it is available via Direct Debit (which renews automatically) or as a one-off payment using card options (e.g., Debit or Credit Card, Apple Pay, Google Pay, Gift Cards). Direct Debit-specific offers cannot be purchased with a card.

All direct debit payments are set up by the publishers and it may take up to four weeks for the bank to authorise the payments.

If you have a query with regards to your direct debit, please use the Order Tracker to find out the status of your order then click ‘I would like to contact someone about my subscription’. This will provide you with the most appropriate contact details, along with information to help the publisher identify your order quickly.

Yes, completely. Any information you provide is encrypted using the latest Secure Socket Layer (SSL) technology ensuring your details are safe and secure. We also meet the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure organisations that process card payments prevent fraud.

Magazines are VAT exempt and for that reason VAT invoices are not supplied. However your order confirmation can act as a valid receipt for your purchase.

At magazine.co.uk we don't send out lots of annoying newsletters. But when we come across an offer we think you'll like we'll let you know. We will only send you emails according to your marketing preferences, and you can opt-out of receiving them at any time by clicking the unsubscribe link.

Absolutely. All the information you provide is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your bank and card details are safe, sound and secure.

Simply unsubscribe following the instructions provided in the email you received from us.

Yes, of course. Simply tick the ‘This is a gift' option when you add your chosen magazine to the basket.

With our FREE Gift Card Creator you can choose from a selection of great designs. Then you can either print or email a personalised message for the recipient of your gift subscription.

You can redeem your Gift Card with any of our subscriptions that are not Direct Debit offers. You will be prompted at the checkout to enter the gift code. All of our terms and conditions can be found here.

Unless specified in the subscription offer itself, the free gift will be sent to the billing name and address. It will be dispatched and sent separately and will not arrive with the first issue of your subscription. Your gift may take up to 12 weeks to arrive – but it will be worth the wait!

All gift card orders will be dispatched the next working day after your order is placed. All orders are sent Royal Mail 1st Class - please refer to the Royal Mail website for delivery timescales.

Your e-gift card will be emailed to your recipient at 8.30am on the date chosen at purchase, or sent immediately if you chose today's date for delivery.

If your e-gift card recipient has not received their gift email by the date you selected, please double check which email address you sent the e-gift card to, and check with the recipient that it has not been delivered to their spam folder

Further details regarding bulk orders or corporate sales can be found here. Please contact us directly at corporatesales@magazine.co.uk and we can talk more about what you need. 

Yes we do, please visit our dedicated Corporate Sales page to find out how you can benefit from our tailored bulk order service. Or you can contact us by email at corporatesales@magazine.co.uk 

You can purchase through the site as normal, or if you prefer, we can raise an invoice and receive payment by BACS

Yes, this can be a great way to treat your lucky recipient. A gift card allows the recipient to choose their own magazine subscription.

You can use the search bar or the A-Z title finder just above. If you can't find the magazine you're looking for using either of these options, then we do not currently offer that magazine on the site. But please keep checking, we are always working hard to bring you more choices and continue to add new titles all the time.

Instant access means that you can view the latest issue of your newly purchased subscription in digital format, to enjoy whilst you wait for your print edition to arrive. The Instant Access link will be available in your order confirmation and is provided by our sister site Pocketmags.

Your free digital issue can be read on any device via your web browser. You also have the option to link the issue to a Pocketmags account and then read the issue through the Pocketmags website, or offline in the Pocketmags iOS or Google Play app.

We're sorry to hear this. Please contact us at enquiries@magazine.co.uk with the name of the magazine and your order ID and we will investigate directly with the publisher.

At magazine.co.uk we do not currently provide phone support. Please contact us as follows:

If you have already made an order, please use our Order Tracker which will provide the most suitable contact details depending on the stage your order is at (including phone details if available). 

For all other enquiries please contact us at enquiries@magazine.co.uk.

To help with prompt assistance please include any relevant details, such as your order number, address etc.

Please contact us at enquiries@magazine.co.uk with a description of your query and we will be happy to assist you.

magazine.co.uk sells subscriptions to hundreds of different magazines and newspapers. We pride ourselves on offering our customers a huge choice, great gift ideas, amazing discounts and special and exclusive offers. We make it easy, fast and safe for magazine lovers to buy their subscriptions through our site.

Operating since 2010, magazine.co.uk is now the leading independent magazine subscription website in the UK. It attracts over 3 million visitors a year looking for magazine subscriptions, gift subscriptions and magazine offers and works in close partnership with the majority of UK publishers.

magazine.co.uk is owned by Jellyfish Connect Ltd, the subscription marketing and management experts. Jellyfish Connect also owns and runs Pocketmags.com, the popular digital magazine newsstand selling single digital issues and digital subscriptions worldwide through its website and apps, and uOpen.com, the UK's first subscription box marketplace.

Once you have decided which magazine you would like to order as a Christmas gift, there are two options:

1. If a specific 'Christmas Gift Subscription Offer' is listed under the magazine, simply select this option and add to your basket.

2. If there is no specific Christmas Gift offer listed, select the subscription offer you require and add it to your basket. Once it is in your basket you will be offered the opportunity to select either 'This is a gift. Send next available issue' or 'This is a Christmas gift. Deliver after Christmas'. Ensure you tick the Christmas gift option.

If you have any problems ordering your gift, please populate our contact us form and we will be happy to assist you.

Your gift recipient will receive the first issue just after Christmas or in the New Year, start dates do differ from publisher to publisher and it will also depend on whether the subscription is for a weekly, monthly or lower frequency title.
If you have any further queries please populate our contact us form and we will be happy to assist you.

Absolutely. A magazine.co.uk gift card is an excellent gift choice as the recipient can choose to purchase any title they like from the huge variety of magazines we have to offer on magazine.co.uk as well as being able to include your own personalised message.

You can either purchase an e-gift card which is sent by email or a physical gift card that is sent by post. You can select your chosen value for the gift card and then choose whether you would prefer for the card to be sent to you or the recipient directly.

If you are sending a card via post, a postage & handling fee of £2.99 will be added to all orders. Please note we can only deliver to addresses within the UK. Gift cards will be posted by 1st Class Royal Mail. For full gift card terms and conditions please click here.

If you have any further queries please populate our contact us form and we will be happy to assist you.

You can redeem your Gift Card with any of our subscriptions that are not Direct Debit offers. You will be prompted at the checkout to enter the gift code. All of our terms and conditions can be found here. Alternatively, you can also refer to our Gift Card Redeem Guide here Gift Card - Redeem

Delivery of all magazine subscriptions listed on magazine.co.uk is free. You will be charged extra for delivery of a physical gift card.

If you have any further queries please populate our contact us form and we will be happy to assist you.

Unless stated on the product page, the free gift will be sent to the person you enter as the billing name and address. Please be aware that any free gifts are sent separately from the magazine and can take up to 12 weeks to arrive.

If you have any further queries please populate our contact us form and we will be happy to assist you.

No, we do not send a notification to the recipient of your Christmas gift subscription. You can however send the recipient a personalised e-card with our FREE Gift Card Creator and you can choose from a selection of designs.

If you have any further queries please populate our contact us form and we will be happy to assist you.